Shipping Policy
Here at JitteryGit we offer free shipping on every US order, with no minimum purchase. Please note: we DO ship to a PO Box, Alaska Hawaii, US Protectorates, APO/FPO addresses & to Canada as well.
Most orders ship within one business day. Once orders are placed, shipping address CAN be changed within 24 hours of placing the order.
Please note that business days are Monday–Friday, and exclude United States’ Federal Holidays and Jewish Holidays.
Shipping Rates:
United States – Free Economy shipping on every order, with no minimum purchase. Faster service is available at checkout: Standard $5.99 or Express $9.99. Express ships free on orders over $50.
Canada – Free Economy shipping on orders over CAD $100. Below that, Economy shipping ranges from $9.99 to $29.99 depending on your cart total, and Express International is priced by weight. All rates are shown at checkout.
The term “shipped” means that the item has left our fulfillment center.
Product Availability:
All shipping is subject to product availability. We try to keep our stock readily available at all times, but if by chance your desired product is not in stock at the time your order is placed, then you will receive notification and shipping time frames will be adjusted accordingly.
Forces Beyond Our Control:
We always do our very best to make our customers happy and to fulfill our promises to you. However, sometimes situations arise that are fully out of our control. JitteryGit is not responsible for shipping delays that result due to mechanical failure and/or weather or due to mistakes and shortcomings of the private shipping entities that handle the products once they leave our facility (USPS, FEDEX, UPS, etc.)
Returns Policy
JitteryGit strives to conduct all of our business with integrity and excellence. Our priority is to see our customers satisfied. We want every family that buys one of our JitteryGit products to be 100% happy. If for any reason you are not entirely satisfied with your purchase, simply contact us at info@jitterygit.com within 30 days of delivery, and we will gladly refund or replace it for you. Return shipping is paid by the customer. Holiday orders placed between November 1 and December 31 may be returned until January 31 of the following year.
If an item was sold as a set, individual elements of that set cannot be returned for a refund. (Please return the entire set if you are requesting an eligible refund or replacement).
Defective Products:
If you received an item that was defective, please contact customer service by sending us a message to our Customer Service at info@jitterygit.com.
Return Shipping Costs:
You are responsible for return shipping. We do not send prepaid or printable return labels, and return postage is not refunded. You choose your own carrier and buy your own label — typically about $8–15 for a toy-sized parcel within the United States, and more from Canada, where returns travel cross-border.
There is no restocking fee. If your item arrived damaged or defective, please contact us at info@jitterygit.com before sending anything back.
Packing and Sending Your Return:
Please make sure you pack your return items securely in a box. You can use the box the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
Contact us at info@jitterygit.com to start your return and we will send you the return address. Buy a shipping label from the carrier of your choice, affix it securely to the outside of the box, and keep your tracking number until your refund or replacement is confirmed.
Requesting a Replacement:
You can request a replacement for the same item if it arrives damaged or if you are not satisfied with your purchase.
Requesting a Refund:
If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment.
Processing Your Return:
Please allow 2 business days for your return to be processed upon receipt at the warehouse. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
Undeliverable Shipments:
When packages are returned to us as undeliverable, we will attempt to contact you via phone or email to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with delivery of your order, send us a message to our Customer Service at info@jitterygit.com.
Canceling or Changing an Order:
Once an order has been submitted, you must send our Customer Service at info@jitterygit.com a message to attempt to cancel or change it.
Again, our customers are extremely important to us and we will do everything possible to make sure you are 100% satisfied with your JitteryGit purchase!
